Kempstons' Family Department is acting for Tracey Bloodman in relation to her divorce. She is frustrated at how long this is taking due to the problem of her husband's solicitors not replying quickly to Kempstons' letters. Tracey telephones Kempstons' Family Department asking them to contact her husband direct to find out 'what is going on and get things moving'.

Explain what response the Family Department should give Tracey regarding this request to contact her husband.