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Ketchem All Detective Agency is evaluating its system. The company gathered the information below: Process Available Hours per Week Value-Adding Time (hours per client) Average

Ketchem All Detective Agency is evaluating its system. The company gathered the information below:

Process Available Hours per Week Value-Adding Time (hours per client) Average Demand
Interviews 71 3 21
Research 129 4 30
Pursuit 76 1.50 130
Travel 200 6 42

Practical capacity is 80% for each process.

Which process is most likely to be a current bottleneck?

A. Interviews

B. Research

C. Pursuit

D. Travel

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