Key Performance Indicator

Perspective

a$.$ Number of employee suggestions implemented

Learning and growth

b$.$ Revenue growth

Financial

c$.$ Number of on$-$time deliveries

Customer

d$.$ Percentage of sales force with access to real$-$time inventory levels

Learning and growth

Part $2$

Key Performance Indicator

Perspective

e$.$ Customer satisfaction ratings

Customer

f$.$ Number of defects found during manufacturing

Internal business

g$.$ Number of warranty claims

Internal business

h$.$ Return on investment

Financial

Part $3$

Key Performance Indicator

Perspective

i$.$ Variable cost per unit

Financial

j$.$ Percentage of market share

Internal business

k$.$ Number of hours of employee training

Learning and growth

l$.$ Number of new products developed

Learning and growth