Question
KEY PERFORMANCE INDICATORS: Describe the importance of a Key Performance Indicator in a restaurant business.A number LIST OF KPIs currently in your business Key Performance
KEY PERFORMANCE INDICATORS:
Describe the importance of a Key Performance Indicator in a restaurant business.A number
LIST OF KPIs currently in your business
Key Performance Indicator | Measurement |
Customer Service | |
Bookings | Number of bookings by internet? Number of bookings missed |
Complaints/compliments/feedback | Number of blogs/feedback |
Loyalty | Track by email bookings or otherwise? |
Food Preparation | |
Standard of Hygiene | Checking goods or health inspector |
Meals per hour | |
Staff | |
Staff Retention |
SWOT analysis SW (internal) OT (external)
STRENGTHS (internal within your company) What are the strengths in opening up this new caf? | WEAKNESS (internal within your company) |
OPPORTUNITIES (external to your company) | THREATS (external to your company) |
REPORTING SYSTEM (HOW WELL ARE WE TRACKING)
How will you monitor and track if you are on track or if you need to adjust and make any changes to the operations?
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