Key performance indicators (Three (3) each) Key performance indicators for the following customer service team. Sales representatives Customer service representatives Template 4: Procedure to conduct performance appraisals Procedure to conduct performance appraisals (200-300 words) Template 5: Benefits of organisational performance development Benefits of organisational performance development (200-300 words) Template 6: GROW model of coaching staff members GROW model of coaching staff members (200-300 words) Template 7: Performance development policies and procedures Performance development policies and procedures (500-600 words) Purpose of the performance development policies and procedures. Scope of the performance development policies and procedures. Organisational performance development procedures. Accountabilities and responsibilities of the following: Managers Staff members Documentation requirements