Kim recently purchased an ice cream shop that has 12 hourly employees and 2 managers. While the shop has been profitable for the last 20 years, Kim believes some changes may help her grow the business across all metrics without compromising the quality. She is ready to get to work on the business, but she also doesn't want to destroy what's been working. Eric and Seth are the two managers. Both have been managing the ice cream shop for over 5 years and seem to be very good at their jobs. They take initiative and have no trouble overcoming minor problems like staff calling off at the last minute or even major ones like broken freezers. Either one of them would tell you they can make sure the shop is running no matter what gets in their way. In essence, the two split the management tasks 50-50 so they can both work about 25-30 hours a week and have more time with their families. They are responsible for inventory management, scheduling, all HR functions, and some marketing and promotional work. They work very well together and cultivate strong relationships with regular employees. Kim's goal is to expand the business through