Kim, who works for a small nonprofit counselling agency, is counselling Mark, an 18-year-old college student who is worried about his recent binge drinking behaviours. Because Mark uses his smartphone "for everything," Kim agrees to use texting to set up appointments. One morning upon checking her text messages, Kim finds a message sent by Mark at 2:00 am simply stating that "life has no meaning" and that he will "now end everything". Kim sends off a frantic message to Mark, indicating her concern and requesting he contact her immediately. Kim does not know Mark's address, and the phone number provided is no longer in service.

Question: What plan of action will be most helpful in this situation?

Reference CCPA,2020 & CCPA 2021 Standard of practice