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Kinlin Corp. has a very high attrition rate, and the management is forced to transfer employees from one department to another to ensure smooth functioning.

Kinlin Corp. has a very high attrition rate, and the management is forced to transfer employees from one department to another to ensure smooth functioning. In order to ensure that no work is interrupted when members leave a department, the management should provide _____.
a. interpersonal skills training
b. cross-training
c. decision-making training
d. diversity training

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