Know what the advantage of staff is turnover. Understand which question asked during an interview are acceptable. Understand how to reinforce employee best behavior. Know what the purpose for a manager is to engage in "networking" Understand what managerial characteristic is essential in assuring that employees will find joy at work. Understand advantage of recruiting from outside the organization Know what is true about career planning. Know and understand what accurate concerning management development classes is. Know what the first step in quality is control. Know and understand the role that the Joint Commission assumes in ensuring quality at the organizational level