Knowledge Check 01 Which of the following is true of decentralization? Helps lower-level managers move into senior positions within the organization Decision-making authority is concentrated at the top levels of management Lower-level managers are only responsible for implementing strategic and operational decisions Delays the decision-making process by the top-level managers Knowledge Check 02 Which of the following is an advantage of decentralization? Avoids duplication of efforts and resources Allows senior managers to concentrate on day-to-day operations Ensures managerial decisions that are in the best interest of the company Lower level managers are closer to the day-to-day operations and make better informed decisions Knowledge Check: The Customer Support Services department of a company is a Multiple Choice 0 Costcenter 0 Revenue center 0 Proft center 0 Investment center