Knowledge Management

Although most Alexandria staff are voracious readers, no one has read all of the books sold by Alexandria and most know some areas better than others. Frank wants to be able to share the knowledge Alexandria employees have about books with the customers who need it$.$

What systems might help make this knowledge accessible?

Select two options from the choices below and click Submit.

Hyper$-$social knowledge management

An expert system

A rich directory

A content management system