Kroenke/Boyle - Experiencing MIS 8th Ed - Instructors Manual1-1

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Business Processes, Information Systems, and Information

CASE STUDY

Collaboration Exercise

Figure 2-9

2-1. In Figure 2-9, explain why inventory must be allocated.

2-2. Using Figure 2-9, explain why credit must be allocated to customers. What is the business consequence if these allocations are not adjusted when special terms are not approved?

2-3. Recommend a process for adjusting credit for orders for which credit or special terms are not approved. Indicate which role makes the adjustment and how they receivethe data for doing so?

2-4. Change the process in Figure 2-9 so that allocatedinventory is returned when credit or special terms are not approved. Indicate which role makes the adjustment and how they obtain the data for doing so?

2-5. There are six different sequences for the three approval tasks in Figure 2-9. Name each and select what your team considers to be the most promising three.

2-6. Evaluate each of the three sequences that you selected in question 2-5. Identify which sequence you think is best.

2-7. State the criteria that you used for making your selections in questions 2-6

2-8. So far, we havent considered the impact of this process on the salesperson. What information do salespeople need to maintain good relationships with their customers?

JDY Collaboration Exercise Customer Sales 1 Approve Special Terms 1 NO 2 Check Credit 1 Yes 3. Check Inventory 4. Adjust Credit Yes Approved Order Operations & Shipping