l have created this chart. Please answer questions and be elaborate. A. Who might be the main person you would present this to (management, large room. sales, etc.) and why? B. What is at stake (why is this information important or what are the risks if no action)? C. The action you think should be taken. 7 l Total Touchpoints . l 1.40 _ 1.20 l 1.00 l Phone Touch points E ' \" 0.80 __ l Chat Touchpoints l 0'60 EmailTouchpoints l 0.40 Total 3 s l 0'20 W l l 0.00 . m_ . 2018012013415 201810 2019-03 2018-08 202001 I _ __.__,.,__ .__ MW... , _ __ ___