Lab 3: Create Quality Management Plan, Communications Management Plan, and Risk Register

Objectives

After completing this lab, you will be able to:

• Create a quality management plan
• Create a communications management plan
• Create a risk register

Prerequisites

1. You should have completed the following labs before starting:
   • Create a project charter
   • Create a stakeholder register
   • Create a WBS
   • Create a project network diagram

Scenario: Develop an Application (App) to Provide Real-Time Marketing Data

Good news! Your work breakdown structure (WBS), project network diagram, and high-level budget have been approved. It's now time to begin project support planning. You have met with your sponsor Mary Smithers, and she has emphasized the need for a robust quality management program to ensure that the project meets requirements and creates an app that fits the purpose. This requires an effective quality assurance program for all phases of the project and quality control to ensure that all project deliverables are free of defects.

One of your key team members, Keiko Tanaka, stated she is well-versed in quality assurance and quality control processes. Priya Service from IT and Ram Samuels from Marketing stated that they would like to act as subject matter experts to ensure the quality of app development and IT support activities. It was determined that an external vendor would be brought on board to work with the internal development team on app development.

Mary also emphasized the need for effective communication. She called for weekly status meetings to include all key stakeholders. She also recommended establishing a change control board (CCB). Mary requested that you meet with her weekly in her office to discuss the project. She also stressed the need for solid communication throughout the project's procurement process.

Mary strongly believes that if you fail to manage the risk, the risk will manage you. She would like to see a comprehensive risk register that addresses both threats and opportunities. Mary has concerns about the availability of feedback, the ability to hire the talent she needs, and the availability of quality training.

It's time to get to work!

Exercise 1: Create a Quality Management Plan

1. In the Quality Management Plan template, fill in the project name, outline the objectives from the project charter, assign roles and responsibilities for the quality team using RACI, and outline key quality assurance and quality control activities required to deliver quality.
   Note: List at least three activities each for quality assurance and quality control.

2. Save your Quality Management Plan document with a meaningful name, such as AHI App Quality Management Plan.

Quality Management Plan Template

Quality Management Plan Example

Quality management plan for project: Part I: Project objectives (reference project charter) 1 2 3 4 5 6 7 Part II: Project quality team (Project Manager, QA, QC, SME) \begin{tabular}{|c|} \hline Name \\ \hline \\ \hline \\ \hline \\ \hline \\ \hline \\ \hline \end{tabular} Role R (Responsible) A (Accountable) C (Consult) I (Inform) Quality assurance activities (quality audits) Quality control activities (quality inpections) Quality Mgt Plan Template Quality management plan for project: Coffee shop app development Version: 1 date Feb 20xx \begin{tabular}{|c|c|c|c|c|c|} \hline \multicolumn{6}{|c|}{1 Part I: Project objectives (reference project charter) } \\ \hline \multirow{2}{*}{\multicolumn{6}{|c|}{\begin{tabular}{l} 1 Develop a basic app to support coffee shop customer service and operations \\ 2 Ensure app has functionality that equals competitor apps \end{tabular}}} \\ \hline & & & & & \\ \hline \multicolumn{6}{|c|}{\begin{tabular}{l} 3 Design basic app using external vendor ( 2 weeks) \\ 4 Develop v1 of app ( 4 weeks) \end{tabular}} \\ \hline \multirow{2}{*}{\multicolumn{5}{|c|}{\begin{tabular}{l} 5 Test app with small customer beta group ( 2 weeks) \\ 6 Launch app ( 2 weeks) \end{tabular}}} & \\ \hline \multirow{2}{*}{\multicolumn{4}{|c|}{6 Launch app ( 2 weeks) }} & & \\ \hline \multirow{2}{*}{\multicolumn{5}{|c|}{7 Gather customer feedback ( 4 weeks) }} & \\ \hline \multirow{2}{*}{\multicolumn{6}{|c|}{ Part 1I: Project Quality Team (Project Manager, QA, QC, SME) }} \\ \hline & & R (Responsible) & A (Accountable) & C (Consult) & I (Inform) \\ \hline Name & Role & x & x & & \\ \hline Ray Masters & Project Manager & x & x & x & x \\ \hline Juan Gonzales & QA Lead & x & x & x & x \\ \hline Marcy lackson & \begin{tabular}{l} QCLead \\ SME \\ \end{tabular} & & & x & \\ \hline Hiroshi Ozawa & \begin{tabular}{|l|l|l|} SME \\ SME \\ \end{tabular} & & & x & \\ \hline Priva Majors & \begin{tabular}{|l|} SME \\ Focus Group Lead \\ \end{tabular} & x & & x & x \\ \hline Jackon Wilson & Focus Group Lead & & & & \\ \hline & & & & & \\ \hline \multicolumn{3}{|c|}{ Quality Assurance Activities (Quality Audits) } & \multicolumn{3}{|c|}{ Quality Control Activities (Quality Inpections) } \\ \hline \multicolumn{3}{|c|}{ Audit design process } & \multicolumn{3}{|l|}{ Verify final App design } \\ \hline \multicolumn{3}{|c|}{ Audit development process } & \multicolumn{3}{|c|}{ Verify App V1 } \\ \hline \multicolumn{3}{|c|}{ Audit final launch planning } & \multicolumn{3}{|c|}{ Verify Beta testing and feedback } \\ \hline \multirow{2}{*}{\multicolumn{3}{|c|}{ Audit feedback collection }} & \multicolumn{3}{|c|}{ Verify final launch checklist } \\ \hline & & & \multirow{2}{*}{\multicolumn{3}{|c|}{ Verify feedback receipt and findings }} \\ \hline & & & \\ \hline & & & & & \\ \hline \end{tabular}