Lakiesha has been employed by the company for nine years as a customer service representative, answering calls and making the appropriate referrals. For most of those years, she has received a "satisfactory rating" on her annual performance appraisal. In a couple of years, she did receive some "counseling" for her interaction with customers, where the latter complained she was difficult to understand and used too much slang. Last year, a new supervisor was promoted over her department, and this year's rating was "unsatisfactory" for the complaints had increased. She filed a charge with the EEOC, alleging race discrimination and harassment. Address all issues, and provide your best analysis of the claim.