Last year, JT Engineering achieved an exemplary credit rating and high employee retention. Unfortunately, its customer retention was low and its customer service expenses per customer were high due to a high percentage of faulty products. Which of the following best sums up JT's balanced scorecard for the year? Customer and learning and growth categories scored high, while the financial and internal process categories scored low. Financial and internal process categories scored high, while the customer and learning and growth categories scored low. Internal process and learning and growth categories scored high, while the customer and financial categories scored low. Financial and learning and growth categories scored high, while the customer and internal process categories scored low