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Last year, JT Engineering reported a significant increase in net income as well as its highest customer retention in years. In addition, it reduced its

Last year, JT Engineering reported a significant increase in net income as well as its highest customer retention in years. In addition, it reduced its waste and improved its quality. In spite of this success, however, JT had a poor employee retention rate and a record number of ethics violations. Which of the following best summarizes JT's balanced scorecard for the year

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