Latosha's department has been introducing new goods and services on a rapid-fire basis over the past two years. However, business is down, largely because customer feedback on the usefulness, reliability, and durability of the new goods and services is negative. Latosha's division manager, Viceroy, reviews the situation and concludes that the innovation of Latosha's department is good; however, __________ is poor. Multiple Choice responsiveness quality marketing speed cost competitiveness