LaToya Clarendon, the manager of a metropolitan branch office of the state department of motor vehicles, attempted to analyze the driver's license-renewal operations. She had to perform several steps. After examining the license-renewal process, she identified those steps and associated times required to perform each step, as shown in the following table: Step Average Time to Perform (sec) 1. Review renewal application for correctness 15 2. Process and record payment 30 3. Check file for violations and restrictions 60 4. Conduct eye test 40 5. Photograph applicant 20 6. Issue temporary license 30