Lazy Linda Kitchen Appliances manufactures small kitchen appliances such as toasters and blenders. Last month Lazy Linda recorded the following quality costs:

Discarded electrical components due to defects

$

2000

Managing customer complaints

$

3000

Quality training programs for employees

$

5000

Supplier audit

$

6000

Process inspection

$

4500

Work-in-process inspection

$

5000

Maintaining equipment used to perform quality tests

$

2500

Costs of hiring a technician to fix a machine breakdown

$

3000

Legal fees paid to a customer whose pet mouse was electrocuted due to a faulty toaster

$

6000

Lazy Linda's total internal failure cost was:

Select one:

a.$9500.

b.$2000.

c.$7500.

d.$5000.