LDDII for data on violence and anger in the workplace in other countries. How do these data compare with the Canadian and American data presented here? What might you conclude about how violence and anger in the workplace are expressed in different cultures? Identify three Eanadian organizations that are trying to foster better and}r or less toxic environments for their employees. What kind of effect is having on the organization's bottom line? Your Perspective Is it reasonable to suggest, as some researchers have,r that young people today have not learned to be civil to the others or do not have place a high priority on doing so? Do you see this as one of the causes of incivility in the workplace? What should be done about managers who create toxicity in the workplace while being rewarded because they achieve bottom-line results? Should bottom-line results justify their behaviour? Acrobat Reader File Edit View Sign Window Help Q 8 0 Wed Nov 29 9:04 PM .. . A Organizational Behaviour - Concepts, Controversies, Applications, 8th Canadian Edition (Nancy Langton, Stephen P. Robbins etc.) (z-lib.org).pdf Home Tools Organizational Be... x ? 377 / 674 + 161% lines against bullying for trustees Threatening, humiliating, or JJ FACIBUX LL and staff. Workplaces in many parts intimidating of Canada are required to address W bullying. Bullying itself is not illegal, . Work interference -sabotage- What happens when employees but some forms of it-for example, which prevents work from get- experience rudeness in the work- threats, assault, and harassment- ting done place? are included in the Criminal Code. . Verbal abuse4 48% decreased their work effort, What Do We Know about 47% decreased their time at work, What Is Workplace Bullying? 38% decreased their work quality, Happening in Our There are few statistics on workplace 66% said their performance bullying in Canada. The Workplace declined, Workplaces? Bullying Institute conducts the larg- . 80% lost work time worrying est scientific study of bullying in the about the incident, Workplaces today receive highly United States, and a recent study of critical reviews, being called every- 1000 adults found the following:5 . 63% lost time avoiding the thing from "uncivil" to "toxic." The offender, and trend has been growing over time. . The percentage of respondents who 78% said their commitment to One study showed that one-quarter have suffered abusive conduct at the organization declined.6 of those surveyed in 1998 reported work is 27 percent. rude treatment at work at least once . The percentage of respondents who a week. In 2005, nearly half reported have witnessed abusive conduct at acknowledge that there is a "fine line" experiencing that behaviour, while in work is 21 percent. between strong management and bul- Pa 2011 just over half reported the same. lying. Comments that are objective and . A full 72 percent of respondents People are feeling more stressed are intended to provide constructive are aware that workplace bullying feedback are not usually considered at work, often as the result of heavier happens. bullying, but rather are intended to 1 + NOV 29 tvAcrobat Reader File Edit View Sign Window Help Q 2 0 Wed Nov 29 9:04 PM .. . A Organizational Behaviour - Concepts, Controversies, Applications, 8th Canadian Edition (Nancy Langton, Stephen P. Robbins etc.) (z-lib.org).pdf Home Tools Organizational Be... x ? 377 / 674 + 161% Workplaces?' Bullying Institute conducts the larg- . 80% lost work time worrying LL est scientific study of bullying in the Workplaces today receive highly about the incident, United States, and a recent study of W critical reviews, being called every- 1000 adults found the following:5 . 63% lost time avoiding the thing from "uncivil" to "toxic." The offender, and trend has been growing over time. . The percentage of respondents who . 78% said their commitment to One study showed that one-quarter have suffered abusive conduct at the organization declined. 6 of those surveyed in 1998 reported work is 27 percent. rude treatment at work at least once . The percentage of respondents who a week. In 2005, nearly half reported have witnessed abusive conduct at acknowledge that there is a "fine line" experiencing that behaviour, while in work is 21 percent. between strong management and bul- 2011 just over half reported the same. lying. Comments that are objective and . A full 72 percent of respondents People are feeling more stressed are intended to provide constructive are aware that workplace bullying at work, often as the result of heavier feedback are not usually considered happens. workloads due to layoffs of fellow bullying, but rather are intended to . Men are significantly more likely to employees, pressures for increased assist the employee with their work. engage in bullying behaviour than productivity, and managers who do WorkSafeBC clarifies by noting that not know how to manage. All of this women (69 percent vs. 31 percent) bullying and harassing behaviour does has resulted in an increase in uncivil . Women who bully are significantly not include the following behaviours, if and aggressive workplace behaviours. more likely to bully women rather approached in an appropriate manner." What does workplace civility mean? than men (68 percent vs. 32 percent). . Expressing differences of opinion Essentially it means acting politely and . Men who bully are more likely to respectfully toward others.3 Workplace target women rather than men (57 . Offering constructive feedback, Pa incivility means being disrespectful and percent vs. 43 percent). guidance, or advice about work- related behaviour uncaring about how one treats oth- . Overall, 60 percent of bullying tar- ers. Different workplaces have different gets are women. . Taking reasonable action related to 1 + noums for what demonstrates mutual the management and direction of NOV 29 51 8 tv OAcrobat Reader File Edit View Sign Window Help Q 8 0 Wed Nov 29 9:04 PM .. . A Organizational Behaviour - Concepts, Controversies, Applications, 8th Canadian Edition (Nancy Langton, Stephen P. Robbins etc.) (z-lib.org).pdf Home Tools Organizational Be... x ? 377 / 674 + 161% at work, often as the result of heavier happens. LL workloads due to layoffs of fellow bullying, but rather are intended to . Men are significantly more likely to employees, pressures for increased assist the employee with their work. W engage in bullying behaviour than productivity, and managers who do WorkSafeBC clarifies by noting that Co not know how to manage. All of this women (69 percent vs. 31 percent) bullying and harassing behaviour does has resulted in an increase in uncivil Women who bully are significantly not include the following behaviours, if and aggressive workplace behaviours.2 more likely to bully women rather approached in an appropriate manner:" What does workplace civility mean? than men (68 percent vs. 32 percent) . Expressing differences of opinion Essentially it means acting politely and . Men who bully are more likely to respectfully toward others. Workplace target women rather than men (57 . Offering constructive feedback, incivility means being disrespectful and percent vs. 43 percent). guidance, or advice about work- uncaring about how one treats oth- related behaviour . Overall, 60 percent of bullying tar- ers. Different workplaces have different gets are women. . Taking reasonable action related to norms for what demonstrates mutual the management and direction of respect; however, many provinces now The evidence suggests that rudeness, bullying, and violence are all on the workers or the place of employment require organizations to develop poli- cies regarding workplace bullying and rise. The behaviours are harmful in the (e.g., an employer or supervisor managing a worker's performance, respectful workplace practices. workplace. The victims of these nega- taking reasonable disciplinary Some behaviour goes beyond tive behaviours are not the only ones actions, assigning work) incivility to workplace bullying. The who suffer, however. Witnesses to bul- Workplace Bullying Institute defines lying also suffer. 8 Not all negative behaviour in the Workplace Violence workplace bullying as workplace is bullying. Yes, bullying is Recently, researchers have suggested that Pa repeated, health-harming mis- a workplace issue. However, it's some- incivility may be the beginning of more treatment of one or more persons times hard to know if bullying is hap- negative behaviours in the workplace, (the targets) by one or more per- pening at the workplace. Many studies including aggression and violence. 10 1 + NOV 29 tv 4