Leaders play a key role in creating a work culture that aligns with the overall organizational climate. As we learned in Chapter 5, four patterns of leadership shape the organizational climate and influence how leaders make decisions and solve problems: I: Exploitive, II: Impoverished, III: Supportive, and IV: Enlightened. The following Case Study illustrates an organizational climate that uses III: Supportive and IV: Enlightened leadership to carry out its vision. After reading the Cianbro Case, respond to these two Reflection questions. 1. As a leader, when faced with challenging situations such as the one where the Cianbro company's open-shop merit-based organization was challenged by union picketers, what steps would you take to recognize the viewpoints of those who do not agree with you in order to resolve differences? 2. When solving employee problems that arise in the workplace, of the four organizational climate leadership patterns, which would be your primary leadership approach? Explain your reasons