Leadership Case Study - Stripes and Tar

The president of a business association had facilities maintenance as part of his overall responsibilities. The association included multiple businesses that each had condominiums in a single large office complex. The president of the association decided that the parking lot needed resurfacing and new striping. He arranged for a local contractor to do the work.

One day the construction company showed up at the office complex and started blocking off the parking lot. The contractor was getting his equipment ready and was trying to clear the lot of cars when disgruntled business owners confronted his workers. The business owners wanted to know what was happening, why it was happening and who authorized the work. Not happy with the uninformed answers from the contractor and the immediate demands to remove the cars from the lot, the business owners instructed the contractor to pack up his equipment and leave.

Since the president was not on site to resolve conflicts, the contractor had no choice but to abandon the job. Even when the president finally intervened later in the day, enough business owners were upset about the unknown financial impact and the disruptive process that the contractor never returned to resurface the parking lot.

question:-

1) List the stakeholders and describe what could be changing for them

2)and the benefits of the change