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Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric customer satisfaction ratings, which of

Leading and lagging indicators

72 Inc. has developed a balanced scorecard with the following performance metrics:

Relative to the metric customer satisfaction ratings, which of these performance metrics are leading indicators and which are lagging indicators?

Total sales

Employee turnover

Market share

Number of shipping errors

Median training hours per employee

Number of new customers

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