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Leading and lagging indicators 72 Inc. has developed a balanced scorecard with the following performance metrics: Relative to the metric customer satisfaction ratings, which of
Leading and lagging indicators
72 Inc. has developed a balanced scorecard with the following performance metrics:
Relative to the metric customer satisfaction ratings, which of these performance metrics are leading indicators and which are lagging indicators?
Total sales | |
Employee turnover | |
Market share | |
Number of shipping errors | |
Median training hours per employee | |
Number of new customers |
options:
1.Leading indicators
2.lagging indicators
3. remember
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