Lean Six Sigma

1) Aprevention orientation to process management exhibits the following traitsexcept:

A. Use of statistics

B. Symptom oriented

C. Continuous improvement

D. None of the above

2) A control plan is important because:

A. It identifies what to do if a process is not in control

B. It takes a process that is out of control and puts it in control

C. It assists in completing the FMEA

D. It is valued by upper management

3) Characteristics of a customer-driven organization include all of the following EXCEPT:

A. Prevention-based management

B. Long-term focus

C. Management by objectives planning process

D. Customer-driven strategic management process

4)Assuming continuous data, calculate the sigma score for a process given the following parameters:

X-bar= 100

S= 17

USL= 130

LSL= 50

A. 2.94 sigma

B. 3.26 sigma

C. 1.76 sigma

D. Cannot determine from data provided

5) Anevent that provides achance ofNOTmeeting a minimum customer requirement.

A. Opportunity

B. Defect

C. Unit

D. Risk

6) Three statements below are the best descriptions of a "Common Cause". Which one doesNOT fit?

A. Demonstrates observable patterns of variation over time.

B. Data points all fall within two standard deviations of the mean

C. Points seem to vary in a random pattern

D. Process behavior seems consistent over time

7) Functions of process metrics include: (circle all that apply)

A. Provide understanding of the process

B. Provide data to control processes

C. Allow for predicting process performance

D. Assess performance of a process

8) Which of the following is the bestinitial response to a problem?

A. Increase throughput: eliminate processing barriers that reduce capacity to deliver goods or services

B. Protect the customer: inspect and contain defects until a real solution is in place

C. Cut costs

D. Improve quality: identify root causes and solutions, implement improvements

9) An effective Operational Definition describes:

A. Where a surgeon should make the first incision

B. Who gets blamed when the process fails

C. How to gather process data accurately and consistently

D. How well the process is performing

10) What do we mean when we say it is "continuous data"?

A. The units of measure can be subdivided.

B. Taking the data all the time.

C. Counting defects continuously.

D. Counting the rank order of events.