Learn to manage stress in the moment Stress compromises your ability to communicate Develop your emotional awareness In order to send accurate nonverbal cues, you need to be aware of our emotions and how they influence you. You a so need to be able to recognize the emotions of others and the true feelings behind the cues they are sending. Pay attention to inconsistencies. Nonverbal communication should reinforce what is being said. Look at nonverbal communication signals as a group. Don't read too much into a single gesture or nonverbal cue. Trust your instincts. Don't dismiss your gut feelings. communication in the workplace 5.00% Sender Receiver Medium Message Message Create Receive Encode Decode Barriers Environmental Personal Feedback Feedback Receive Create Decode Encode Figure 1: The Communication Process 66 Communication is the lifeline of business workplace communication defined 5 . Oral communication . Listening . Written communication . Public speaking . Adaptability importance of communication skills| importance of communication skills SKILLS NEEDED FOR HOSPITALITY, LEISURE AND TOURISM Communication Commercial Teamwork Awareness Flexibility Enthusiasm Commitment to the industry TOP TEN SKILLS FOR ENGINEERS 1. Up to date 6. Creativity technical 7. Innovation knowledge 8. Enthusiasm 2. Communication 9. Attention to 3. Leadership Details 4. Interpersonal 10. Resilience 5. Critical Reasoning 5 SOFT SKILLS BUSINESS GRADUATES NEED FOR SUCCESS Strategic Thinking Skills Problem Solving Skills Market Awareness Organizational and Planning Effective Communication BASIC SOFT SKILLS FOR ACCOUNTANT Strong written and oral Time management communication. . Systems analysis Organization and attention to . Mathematical and deductive detail reasoning Analytical and problem . Critical thinking solving skills . Active learningCreating and maintaining a positive work environment is what means effective workplace communication. | importance of effective workplace communication Creates job satisfaction Lesser conicts Increases productivity Formation of relationships Proper utilization of resources an \" ' TYPES OF / : COMMUNICATION VERBAL COMMUNICATION Verbal communication is facilitated with the use of voice and words. Generally, the key elements of verbal communication include words, sound, languages, and the physical act of speaking. The majority of verbal communication account for casual exchanges with other people. In verbal communication there is a clear and personal communication link between senders and receivers. Challenges associated with verbal communication include poor choice of wording, physical disabilities, ineffective utilization of communication techniques, and subjective opinions. The outcomes of verbal communication between managers and subordinates can be compromised in terms of achieving its objectives through the negative impact of certain factors. These factors include poor listening skills of managers, emotional barriers, use of inappropriate language. EXAMPLES of ORAL COMMUNICATION in the WORKPLACE Meetings Presentations and Lectures - Workshops Conversations 16 TYPES of WRITTEN COMMUNICATION in the WORKPLACE . Email . Instructional Materials Instant Messages Website Content Business Document 17 IMPORTANCE OF VERBAL COMMUNICATION (Binus University) . Correcting wrong . Increase job satisfaction . Persuade someone Sharing of ideas . Create a relationship Removes barriers . Bringing clarity . Gives motivation . Increase productivityNON-VERBAL COMMUNICATION How we say something is more impactful than what we say. In some studies, nonverbal communication has been shown to carry between 65% and 93% more impact than the actual words spoken, especially when the message involves emotional meaning and attitudes (Price, 2021). DEFINITION NONVERBAL COMMUNICATION types of communication which does not utilize spoken or written words in sharing/expressing information. ideas, feelings, and emotions. NONVERBAL COMMUNICATION involves the Whole is used as means of communication NONVERBAL COMMUNICATION The human face is extremely expressive. able to convey countless emotions Without saying a word Contempt 26 BODY MOVEMENT AND POSTURE the way they sit, walk, stand, or hold their head Standing or sitting with a good posture 27 GESTURES wave, point, beckon, or use your hands when arguing or speaking animatedly, often expressing yourself with gestures without thinking. Proper hand gestures 28 EYE CONTACT The way you look at someone can communicate many things, including interest, affection, hostility, or attraction Maintain good eye contact 29 When you look, Don't look down Rather than looking Break your gaze do it slowly when you look away away, look at another to make a gesture spot on their face or to nod Make eye contact before you start talking to someonePROXEMICS PERSONAL SPACE amount of distance we need and the amount of space we YOU TOO CLOSE MAN! YOU TOO CLOSE! perceive as belonging to us Respecting personal space 31 HAPTICS Communicating through touch al. Expressing kindness or professionalism through appropriate touch 32 PARALINGUISTICS vocal communication that is separate from actual language tone of voice, loudness, inflection, and pitch. 32-34 / 45 33 APPEARANCE choice of color, clothing, hairstyles, and other factors affecting appearance are also considered a means of nonverbal communication34 ROLES The Importance of Effective Communication, Edward G. Wertheim, Ph.D 35 Repetition It repeats and often strengthens the message you're making verbally. 36 Contradiction It can contradict the message you're trying to convey, thus indicating to your listener that you may not be telling the truth. 37 36-38 / 45 . Substitution It can substitute for a verbal message. For example, your facial expression often conveys a far more vivid message than words ever can.38 . Complementing It may add to or complement your verbal message. As a boss, if you pat an employee on the back in addition to giving praise, it can increase the impact of your message. 39 Accenting It may accent or underline a verbal message. Pounding the table, for example, can underline the importance of your message 40 WAYS TO IMPROVE 41 40-42 / 45 Learn to manage stress in the moment Stress compromises your ability to communicate