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learning and growth perspective. Key performance indicator: Balanced scorecard perspective: 9 . Number of repeat customers 1 0 . Employee turnover 1 1 . Revenue

learning and growth perspective.

Key performance indicator:

Balanced scorecard perspective:

9 .

Number of repeat customers

10 .

Employee turnover

11 .

Revenue growth

Key performance indicator:

Balanced scorecard perspective:

12 .

Number of on

-

time deliveries

13 .

Number of defects found during the manufacturing process

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