Learning Objectives . Identify and describe the five most common reactions to conflict, known as conflict styles. . Identify and describe the costs and benefits of each of the five conflict styles. . Demonstrate understanding of your own habits when responding to conflict, along with the pros and cons of your habitual responses to conflict. . Identify and understand the approaches to conflict used most often by your coworkers and superiors in order to tailor your responses accordingly. . Demonstrate the process of altering your habitual responses to conflict as needed to increase the likelihood of productive conflict resolution. . Identify those situations that call for active listening and those that do not. . Demonstrate changes in improved listening skills