Leon is a difficult man to approach. He argues often with co-workers, and rarely has anything positive to say about new ideas. Leon has worked for this small company for over 30 years, and there has been a trend of employees leaving within 5 years of starting with the company. Most say it is because they do not get along with Leon. There have also been a few incidents with customers that have caused them not to return to your business, or they refuse to work with Leon with they do return. You have just been named Leon's supervisor. His past supervisor has looked the other way and let Leon do whatever he wanted