Levosal Pty Ltd is a small company listed on the Australian Stock Exchange (market capitalisation A$6M) that leases battery electric vehicles to consumers. Like most companies that organise leases, finance is supplied through an arrangement with a bank. Unfortunately, finance costs have risen sharply over the past 6 months to the point where Levosal is no longer competitive in the marketplace.

Levosal's directors have come up with a plan to obtain finance directly from retail investors, with a predicted return to those retail investors

They are in the process of securing the relevant licences to be able to legally deal with retail investors. You have been appointed as the project manager to extend the online and telephone systems so they can manage the relationship between Levosal and the retail investors, as well as the existing relationships with customers and bank finance departrnents. As the project manager of these new IT systems, you are also required to change the way the organisation works. These changes will be widespread. As just one example, customer service will now have to handle queries from retail investors as well as customers and bank finance departments. As another example, the marketing department will have to target retail investors as well as customers. Of course, a retail investor can also be a customer.

Using an 8-step change model, create a detailed, specific and concrete change plan for Levosal. Make sure your plan is specific to Levosal's needs and follows the SMART criteria (Specific, Measurable, Achievable, Relevant and Time-Bound).