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Lexiterra has limited budget to upgrade its information systems. It can undertake either a client relationship management project ( Project CRM ) or a knowledge
Lexiterra has limited budget to upgrade its information systems. It can undertake either a client relationship management project Project CRM or a knowledge management project Project KM It hired a brilliant student taking Project Management course at NYU to provide the net present value analysis on these two projects. The student determined that Project CRM would cost the firm $ at the start of the project and provide benefits equal to $; $ and $ for next three years. While Project KM would cost the firm $ at the start of the project and provide benefits equal to $; $; $ and $ for the next four years. The required rate of return is What is the net present value of Project CRM
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