LG 11-1 Describe the similarities and differences between being a leader and a manager LG 11-2 Identify and describe the approaches managers use to make decisions LG 11-3 Identify and describe the concept of effective communication and the approaches managers use to communicate effectively LG 11-4 Identify and describe how leaders and managers work effectively with individuals and groups LG 11-5 Identify and describe how managers effectively deal with conflict in the workplace LG 11-6 Identify and describe how managers can negotiate effectively