li robertsonbrightspace.com 5 t r Graded LP 4 Discussion: Special Delivery....Bad News! v if Subscribe When I was working at a company previously, our building insurance rates were about to increase. Increases were to be widespread to many businesses in the city so it was not unexpected. However, when the insurance agent contacted me to let me know how much the rates were going to increase, he delivered the bad news with an email. In the email, he inserted smiling emojis. Even though I expected this news, the delivery of the news made me quite irritated. 1) Identify the reasons the insurance agents delivery of the bad news may have failed. 2) What would you have done differently? 3) If the agent were your employee, how would you address the situation with the agent? ESSIONAL 0N.docx to earn a free unlc mun-Molnar Ilia-mm anunmmm