Liana was the manager at Burger Palace. Liana noticed that Martin did not enjoy making burgers on the grill, but he loved and excelled at waiting on customers. As a result, Liana stopped assigning Martin to the grill and always put her in customer service-related tasks. Liana also sent Martin YouTube videos to watch in order to improve his customer service skills even more. Lianna's actions were an example of ______. a. organizational change b. positive organizational behavior c. reciprocal leader d. 360-degree feedback