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Lianne Damos is examining customer-service costs in the southern region of Clemon Products. Clemon Products has more than 200 separate electrical products that are
Lianne Damos is examining customer-service costs in the southern region of Clemon Products. Clemon Products has more than 200 separate electrical products that are sold with a 6-month - guarantee of full repair or replacement with a new product. When a product is returned by a customer, a service report is prepared. This service report includes details of the problem and the time and cost of resolving the problem. Weekly data for the most recent 8-week period are as follows: (Click the icon to view the data.) Read the requirements Requirement 1. Plot the relationship between customer-service costs and number of service reports. Is the relationship economically plausible? Begin by plotting the relationship between the customer-service costs and the number of service reports. (Enlarge the graph to maximum size and use the point tool button displayed to draw the graph.) Q $23,000 $10,000 0 50100150200250800850400450500 Number of service reports Click to enlarge Read the requirements. guarantee of full repair or replacement with a new product. When a product is returned by a customer, a service report is prepared. This service report includes details of the prob and cost of resolving the problem. Weekly data for the most recent 8-week period are as follows: (Click the icon to view the data.) Requirements - X Requirement 1. Begin by plotting. graph.) $23,000 1. Plot the relationship between customer-service costs and number of service reports. Is the relationship economically plausible? 2. Use the high-low method to compute the cost function, relating customer-service costs to the number of service reports. 3. What variables, in addition to number of service reports, might be cost drivers of weekly customer-service costs of Clemon Products? plausible? um size and use the point tool button displa Customer-service department co $10,000- 0 50100150200250800850400456500 Print Done Number of service reports Click to enlarge
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