Licki's Ice Cream of Tucumcari, New Mexico, is a very popular neighborhood shop. They serve walk-up customers at their ice cream shop's service window. Currently, Licki's employs one server to handle the business at the walk-up service window. Given the popularity of the walk- up window, Licki's is considering hiring a second server to assist the current server. A customer arrives at the walk-up window on average about every 6 minutes (following a Poisson arrival pattern) when the shop is open. The server at the walk-up window averages completing each customer service in about five minutes (following an Exponential service pattern). Licki's assumes that after training, a second server could serve customers in the same service pattern as the current server. a) Please analyze the two possible service options for the walk-up window: one server or two servers. Enter the requested performance results of your analysis in the table provided in this worksheet. Note that you are asked to include units of measure (like gallons, or acres, or metric tons) for each measure of performance. Note that you are also requested to provide the key input factors for your analysis of each scenario. b) Licki's has a limited amount of sidewalk space at the walk-up window. For the current scenario (one server at the walk-up window), what is the probability that there are less than five customers at the window (either being served or waiting for service)? c) According to the performance measures in (a) above, which alternative would you recommend to Licki's, and why? Please enter your explanation (three sentences or less) in the area provided. Licki's Ice Cream of Tucumcari, New Mexico, is a very popular neighborhood shop. They serve walk-up customers at their ice cream shop's service window. Currently, Licki's employs one server to handle the business at the walk-up service window. Given the popularity of the walk- up window, Licki's is considering hiring a second server to assist the current server. A customer arrives at the walk-up window on average about every 6 minutes (following a Poisson arrival pattern) when the shop is open. The server at the walk-up window averages completing each customer service in about five minutes (following an Exponential service pattern). Licki's assumes that after training, a second server could serve customers in the same service pattern as the current server. a) Please analyze the two possible service options for the walk-up window: one server or two servers. Enter the requested performance results of your analysis in the table provided in this worksheet. Note that you are asked to include units of measure (like gallons, or acres, or metric tons) for each measure of performance. Note that you are also requested to provide the key input factors for your analysis of each scenario. b) Licki's has a limited amount of sidewalk space at the walk-up window. For the current scenario (one server at the walk-up window), what is the probability that there are less than five customers at the window (either being served or waiting for service)? c) According to the performance measures in (a) above, which alternative would you recommend to Licki's, and why? Please enter your explanation (three sentences or less) in the area provided