Lieutenant Bea Wright has been in her current position in the state prison for 1 year and is the shift supervisor on the swing (evening) shift, which consists of 20 officers. There is also a recreation and development lieutenant who oversees the yard, commissary, and other high-use areas during the shift. Wright begins at 4:00 P.M. by holding a roll call for officers, briefing them on the activities of the day, any unusual inmate problems or tensions in progress, and special functions (such as Bible study groups) that will be happening during the evening. Soon after roll call, Wright has the staff conduct the very important evening countimportant because inmates have not been counted since the morning. At about 5:00 P.M., Wright determines that there are only four COs in the dining room with 1,000 inmates, so she contacts other units (such as education, library, and recreation) and asks them to send available staff to the dining hall for support. After dinner, Wright finds a memo from the warden asking her to recommend ways of improving procedures for having violent inmates in the Special Housing Unit (SHU)

taken to the recreation area in the evening. Wright asks two of her top COs who work in the SHU to provide her with some preliminary information concerning the system in place and any recommendations they might have. While walking the yard, Wright observes what appears to be an unusual amount of clustering and whispering by inmates by race; she asks a sergeant to quietly survey the COs to determine whether there have also been unusual periods of loud music or large amounts of long-lasting foodstuffs purchased in the commissary (together, these activities by inmates might indicate that a race war is brewing or an escape plan is being developed). Furthermore, as she is on the way to her office, an inmate stops her, saying that a group of inmates is pressuring him to arrange to have drugs brought into the prison and he fears for his safety. Wright arranges for him to be called out of the general population the next day under the guise of being transported to a prison law library, at which time he can meet privately with an investigator and thus not draw suspicion to himself for talking to the staff. At about 9:00 P.M., Anderson, a CO, comes to her office to report that he overheard another CO, Jones, making disparaging remarks to other staff members concerning Anderson's desire to go to graduate school and to become a warden some day. Anderson acknowledges that he does not get along with Jones and is tired of his "sniping," and he asks Wright to intercede.

Does it appear that Lieutenant Wright, although fairly new in her position, has a firm grasp of her role and performs well in it? Make sure to support your argument with information from the text and one other source.