Question 1
Now that he has information about this, Rajeev needs to flag it before it is too late. He needs to take actions to ensure that this practice does not continue. So far, Rajeev is the only one who knows of this ongoing practice. What should his first course of action in terms of communication be and why?

Question 2
Now, Rajeev needs to communicate the details of the campaign to Ravi. Step into Rajeev’s shoes and draft the message to Ravi. Ensure that your message encompasses all the seven components of effective communication, highlighting the message’s specific elements. Also, state what your preferred channel of communication, in this case, would be.

Question 3
After Rajeev communicates the issue to Ravi, the latter takes a stand against flagging the issue. This is because it would reflect poorly on him, as he was responsible for visiting these markets. He also points out that regardless of what the retailers are doing with the soaps, the sales numbers have increased for both the brands, which is an excellent place to be in.

The effective communication from Rajeev, here, is facing specific barriers. What are these barriers and their impact on effective communication?

Question 4
Step into Rajeev’s shoes. What would you do to overcome the barriers to communication that you are facing with Ravi? List at least two.

Question 5
After Rajeev calmly tries to get his point of view across to Ravi, they both decide that the next course of action would involve the branch manager, address the issue to the sales team, and inform the group head about the problem and the mitigation strategies created.
Select the appropriate channels for each of the stakeholders.