Light Up My Light, Inc.

At the last weekly staff meeting the anticipated changes in the product line for the third quarter CY21 (July, August, September 2021) were discussed. The following table was used to summarize the planned actions. These changes were usually done early in the period.

Planned actions third Quarter 2021 (Jul, Aug, Sep)
	Action	# models affected	Reason
1	Add new fixtures	4	incorporate newer bulb designs into product line
2	Modify design	6	customer suggestions
3	Modify design	4	correct non-safety related problems
4	Drop from product line	2	slow selling "dogs"
5	Add new fixtures for quarter	2	incorporate a new holiday motif

These type of actions had been routinely discussed each quarter. But someone commented (no one remembers exactly who) that in the past these changes had not always gone "so smoothly".

** Stock might be smaller than needed so sales were lost, etc.

** Even worse a comment was made that at times LUML really had egg-on-its-face. Even simple requests for the new or modified fixtures might not be supported. Example was given of not having repair parts on hand when a customer needed to make a repair. Or no stock to replace a part that was damaged in transit and the customer had been told --- Do not return this fixture to the store where you purchased it. Call 1-800-123-4567 and the needed part will be sent to you by priority mail.

** Not being able to provide the customer with basic documents such as a final user/installation manual.

** The design changes or additions often seemed to be made in a vacuum -- so logistics or other departments might not be aware of the details until the fixture was being manufactured.

Again, no one remembers who; but the question was spoken --- well how do we in fact plan for logistics and assess whether or not we can support the systems/products?

In response to this simple question, the silence was deafening.

That was an "a ha" moment.

During the meeting it was agreed that the following points should be looked at. The CEO asked for a memo on these questions/topics. Naturally since these are logistics related the senior logistician for LUML gets the "honor" of preparing the memo.

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Reminder. Other graded elements. And as academic work we are also looking to "document" any sources that you may have used. So use references

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[Note. Probably a page or two on each question (not necessarily each part of the question) should be fine. Could write great deal on this topic and these questions if so inclined.]

Q#1a. What might such a process look like?

(40 points) All agreed that some kind of a flow diagram (rather than a zillion words) would be useful.

(60 points) But some explanation is also needed.