1. List and briefly describe the forms of user support that companies provide to assist users.
2. Describe maintenance expenses and how they affect the total cost of ownership of a system. Also list the maintenance activities included in maintenance as well as the four types of maintenance.
3. Describe the importance of configuration management.
4. Describe fault management and why it is important in system performance management.
5. Describe the three main parts of the CIA triangle and how it relates to security.
6. Explain the concept of risk management, including risk identification, assessment, and control.
7. Discuss some key issues that you must address when considering data backup and recovery.

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