List and explain the various concepts involved in the process of communication.

In this discussion board, you are asked to consider the impact of the different modes of communication.

Focus on the following questions to formulate your posting and to respond to others.

1.What elements of the communication process do you believe are the most important in a customer service (internal or external) environment?

2.What are some examples of positive nonverbal behaviours and how might they impact service delivery?

3.What are some of the voice qualities that can affect the meaning of the message? Provide an example.