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List and rank all the factors and changes that contributed to the decline in Toys 'R' Us' commercial success. Was Toys 'R' Us resisting change

List and rank all the factors and changes that contributed to the decline in Toys 'R' Us' commercial success. Was Toys 'R' Us resisting change or embracing it when it made a deal with Amazon? What went wrong? What could Lazarus have done differently to diagnose and act to manage the change effectively

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