list the tangibles and intangibles of beach side hotel

er 2 Defining Guest Service Beachside Hotel Beachside Hotel was a typical, small hotel by the water. It had 32 rooms. All but 2 rooms had a view of the beach and the water. Beachside was once a branded ho the owners didn't feel it was worth paying for the name, the standards, and the hassle inspections. In fact, it was questioned whether they gave up the name or lost it. Eda and Surge were the owners of the Beachside Hotel. They were minimalist ing all of their efforts into the hotel. They were frugal and strict with every aspect personal lives and business, and lived in a small apartment in the back of the hot had acquired the hotel as a rundown property many years ago. Having scraped tog of their money to repair the property and pay the mortgage, they closely monitored a expenses. Surge would often tell employees: "You just check them in and clean the roor don't need anything extra. It just costs me extra money and they don't need it. Th the beach and water. What more could they want? You give them good, basic sen take their money and give them a key to their room and that is it. What do you think- are running the Taj Mahal here?" In fact, Beachside did provide the basics. The room clean. They were basic, but did provide access to the beach and the water. ) List the tangibles and intangibles of the beachside hotel