Listed below are eight components of the total cost of quality. In the spaceprovided identify each as a cost of prevention, appraisal, internal failure, or extemal failure 1. Product design 2. Product returns due to defects 3. Inspection of raw materials shipments 4. Employee training 5. Rework of defective units prior to shipment 6. Estimated lost sales due to poor quality 7. Warranty expense 8. Inspection of finished goods 9. Scrap