Listening Actively" - What strengths do you demonstrate regarding listening actively? What areas can you work on to improve your ability to listen actively?

2. "Non-Verbal Communication" - how is non-verbal ways - what messages do you people send with facial expressions, eye contact, handshakes, posture, and tone of voice?

3. "Getting Your Message Across" & "Send a Clear Message" - understanding tips to communicate with respect and courtesy