Listening is crucial to building trust. What traits of active listening did Lamar use in the meeting eith Westfield?

Westfield has asked Lamar for a grievance meeting to report her concerns with her subordinate, John DiMaggio. Westfield outlines for Lamar some of the behaviors she has experience with DiMaggio such as office intrusions and hallway confrontations. During the meeting, Lamar takes notes, compliments Westfield on her work for the company, and tries to understand the situation completely by asking follow-up questions. He presents possible outcomes to Westfield that DiMaggio may face. However, during the meeting DiMaggio, knocks on the door and barges in since he learned they were having a meeting about him. Westfield gets even more upset, while Lamar pleads for him to leave. Eventually, he leaves and Westfield and Lamar plan the next course of action.