• Listing and discussing a number of typical operations that would take place in a manufacturing firm (e.g.a car assembly plant) and in the service firm (e.g. the sales department of a large travel agency specializing in organizing cruises to the Mediterranean). What are some similar and different operation management decision managers make?

• Discuss how globalization and the emerging global marketplace have affected the way with a company would carry out its operations and supply chain? Provide examples to illustrate your answer.