lJCentral Hub Concept focuses on the increase of mishandling costs and delays in transit because there is total control of packages from pickup to delivery. True or False 2) _____ are some examples of intangible costs. a. Quality of life and accounting systems b. Attitude toward unions and education c. Operations management and competitive advantage d. Quality and quaintly 3) Forecasting types include ______________ , ______________ , and demand forecast. a. Technological forecast, political situation forecast b. Economic forecast, technological forecast c. operational forecast, production forecast d. customers need forecasts, economic forecast 4} ____is one of the implications of quality management in business. a. Product liability b. Marketing campaigns c. The operational structure of the organization d. Employeesempowerment