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LO 2 Esteban made his first business trip to Tokyo, Japan, accompanied by an experienced colleague. Esteban thought his meeting with a local Japanese customer

LO2 Esteban made his first business trip to Tokyo, Japan, accompanied by an experienced colleague. Esteban thought his meeting with a local Japanese customer went well. However, his more experienced colleague pointed out that things did not go as well as Esteban thought. Esteban's colleague had paid close attention not only to what was said, but to what was unspoken, since he knew that they were in a culture.
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